GDPR Compliance

The app used for assuring the GDPR,  LGPD,  CCPA-CPRA,  VCDPA,  CPA,  CTDPA,  UCPA,  APPI,  PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service

Data Rectification

You can use the link below to update your account data if it is not accurate.

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you.

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

Are Amai-Mono ceramics food safe?

Unless specified otherwise, all our products are designed to be safe for food handling. Make sure to refer to the product description for confirmation.

Do you accept returns?

We do not accept returns. In the event that a product arrives damaged, please contact us within two days of confirmed delivery with photos of the damage for a refund.

Is International shipping available?

While we have plans to expand our shipping coverage to include more countries in the future, currently we only offer shipping to select European countries.

Please ensure to review the shipping rates during the checkout process.

Where is my Order?

Rest assured, we strive to send out your order within 7 days of receiving it. Keep in mind that if your order includes both a preorder item and in stock items, they will be shipped together once the preorder is ready for shipping.

While we strive to minimize delays, please note that as a small studio, occasional delays may occur. If you would like more information about the timeline of your order, please do not hesitate to contact us.

Do you take responsibility for taxes or import duties?

It is important to understand that we cannot assume responsibility for any taxes or import duties that your delivery country may impose.

Will a sold out piece come back in stock?

A majority of our items are available for pre-order on a monthly basis. Therefore, when a new month begins, you will have the opportunity to make a purchase. Additionally, each month we also have a selection of in-stock pieces that are ready for immediate purchase.

How to take care of my Amai-Mono pieces?

Learn the importance of maintaining your items through our "Amai-Mono care page" on caring for your amai pieces.